Refund policy

Returns, Exchanges & Cancellations

We want you to feel good about what you bring home from Everth Sanctum. If something isn't right, we're happy to help when we can.

This policy applies to purchases made directly from Everth Sanctum, both in-store and online. Some items, including vendor merchandise, jewelry, mystery items, services, and other items listed below, have different restrictions.

30-Day Return Policy

Eligible merchandise may be returned within 30 days of purchase or delivery.

To be eligible for a return, merchandise must be in the same condition in which it was purchased or received, unused, unopened, and with original tags and packaging when applicable.

A receipt or other proof of purchase is required. For purchases made through Everth Sanctum, we may also be able to verify your purchase through our system.

Eligible returns may be refunded to the original payment method or issued as Everth Sanctum store credit.

Everth Sanctum store credit does not expire and has no cash value.

Exchanges are always welcome when an eligible replacement is available.

In-Store Purchases

Eligible merchandise purchased at our physical store may be returned to Everth Sanctum within 30 days of purchase.

Please bring the merchandise and your receipt. If you no longer have your receipt, we may be able to verify the original purchase through our system.

In-store purchases must be returned in person and may not be mailed back unless Everth Sanctum specifically authorizes an exception.

Online Purchases

Eligible online purchases may be returned within 30 days of delivery.

To begin an online return, contact us at info@logangeneral.com before mailing your return.

Once your return is approved, we will provide instructions for sending your merchandise to:

Everth Sanctum
 2606 S Sheridan Rd, Suite A
 Tulsa, OK 74129

Please do not mail merchandise back without contacting us first.

Online purchases may also be returned in person at Everth Sanctum if they otherwise meet the requirements of this policy.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to preference, fit, or changing your mind.

Everth Sanctum will cover reasonable return shipping when the return is necessary because:

  • The wrong item was sent

  • The item arrived damaged

  • The item arrived defective

  • We otherwise made an error fulfilling your order

Please contact us before shipping a damaged, defective, or incorrect item so we can determine the best way to make it right.

Original Shipping Charges

Original shipping charges are non-refundable.

If the return is necessary because of an error by Everth Sanctum, including an incorrect, damaged, or defective shipment, applicable original shipping charges may also be refunded.

Final Sale & Non-Returnable Items

Some items cannot be returned or exchanged.

Jewelry

All jewelry is final sale.

For hygiene and product-integrity reasons, jewelry cannot be returned or exchanged.

Opened or Used Products

Products that have been opened, used, worn, burned, consumed, applied, or otherwise used are generally final sale.

This includes, when applicable, products such as:

  • Oils

  • Herbs and herbal products

  • Teas

  • Incense

  • Sprays

  • Candles

  • Bath and body products

  • Personal care products

  • Ritual and spiritual-use products

This restriction does not prevent you from contacting us if an item was damaged or defective when purchased or received.

We'll evaluate those situations individually and work with you when appropriate.

Books & Tarot/Oracle Decks

Books, tarot decks, oracle decks, and similar products may be returned within the standard 30-day return period if they remain unopened and otherwise meet the return requirements.

Once opened, they are final sale.

Mystery Items

Mystery bags, mystery boxes, mystery envelopes, and other products sold with intentionally undisclosed contents are final sale.

The nature of receiving a mystery item is part of the purchase, so individual contents cannot be returned or exchanged based on preference.

Sale & Clearance Merchandise

All sale and clearance merchandise is final sale.

Custom & Personalized Products

Custom-made, personalized, special-order, or otherwise specifically prepared merchandise is final sale unless it arrives damaged, defective, or incorrect.

Gift Cards

Gift cards are final sale and cannot be returned or redeemed for cash except where required by law.

Crystals, Stones & Natural Materials

Crystals, stones, minerals, and other natural materials are naturally unique.

Variations may include differences in:

  • Color

  • Pattern

  • Shape

  • Size

  • Clarity

  • Inclusions

  • Texture

  • Natural markings

These characteristics are part of the natural material and are not considered defects.

For online purchases, we make reasonable efforts to accurately represent our products, but photographs, lighting, screens, and the natural variation of individual pieces may affect how an item appears.

Actual damage or defects may still be reported under our damaged or defective merchandise policy.

Vendor Merchandise

Everth Sanctum is home to merchandise from independent vendors in addition to products sold directly by the Sanctum.

Vendor merchandise is not covered by Everth Sanctum's standard return policy.

Returns or exchanges of vendor merchandise are subject to approval by the individual vendor.

You do not need to track the vendor down yourself. Please bring the merchandise to Everth Sanctum or contact us, and we can help communicate with the vendor regarding your request.

Vendor approval is not guaranteed.

Damaged, Defective or Incorrect Items

Please inspect your purchase when you receive it.

If an item is damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible so we can evaluate the issue and make it right.

For online orders, please include your order information and photographs of the item and packaging when helpful.

An item being opened does not automatically prevent us from addressing a legitimate defect.

Normal characteristics of natural materials, including variations in crystals and stones, are not considered defects.

Exchanges

We are happy to exchange eligible merchandise when an appropriate replacement is available.

For in-store purchases, bring the eligible item to Everth Sanctum.

For online purchases, contact us before returning the merchandise.

If the replacement item has a different price, any applicable difference will be handled at the time of the exchange.

All standard return eligibility requirements still apply.

Refunds

Once your return has been received and reviewed, eligible refunds may be issued to:

The original payment method

or

Everth Sanctum store credit

Store credit does not expire and has no cash value.

Refunds to the original payment method may take additional time to appear depending on your bank, card issuer, or payment provider.

Shipping charges are not refundable except when applicable due to an Everth Sanctum error.

Classes & Events

Registrations for Everth Sanctum classes and events are transferable.

If you can no longer attend, you may transfer your registration to another person. Please contact us so we can update the registration when necessary.

Cancellations

Class and event registrations are refundable when cancellation is made at least 48 hours before the scheduled start time.

Cancellations made less than 48 hours before the class or event are non-refundable.

If Everth Sanctum cancels a class or event, affected registrations will be eligible for an appropriate refund or other resolution.

Services & Appointments

Purchases of services, readings, sessions, and other appointments are non-refundable.

Individual practitioners or services may have additional scheduling, rescheduling, cancellation, or no-show policies. Those requirements will be communicated when applicable.

Questions or Return Requests

If you're unsure whether something qualifies for a return, please ask.

Email: info@logangeneral.com
 Phone: (918) 935-0915

Everth Sanctum
 2606 S Sheridan Rd, Suite A
 Tulsa, OK 74129

Please contact us before mailing an online return.